This site uses cookies to provide better user experience. You can change your cookie policy in your browser settings. I understand gem, jewelry, minerals and medicinal stone rocks e-shop

Basket is empty

Return and refund

If you are not completely satisfied with your purchase you can send goods back for full refund if all following conditions are met:

  • Please contact us before when request refund. Do not send goods without letting us know.
  • Please send the following email: "I wish to cancel my agreement and require full refund to be paid to: bank details including my PayPal account to account ID (your PayPal email) or bank address, account number and BIC (SWIFT) or IBAN"
  • All unwanted goods must be returned unused and in original packaging to folloowinf address: Marek Cervenka, Rubesova 1285/16, 32600 Plzen, Czech republic (do not forget to include the invoice).
  • We highly recommend that you ask for proof of purchase and insure the goods as we cannot be responsible nor liable for goods lost or damaged in transfer.
  • If the above conditions are met we will refund full value of purchase by bank transfer within 10 working days after receipt of the returned goods